A little play. A lot of love.No shipping charge
SUPPORT

How can we help?

Answers on delivery, returns, payments and everything between your order and your pet's first play.

Shipping & Delivery
Where we deliver, what shipping costs and when to expect your parcel.
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Returns
Damaged or defective items only, for the hygiene and safety of every pet.
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Payment Policy
Accepted payment methods, and why your checkout total is final.
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Terms & Conditions
The agreement that governs your use of Hey Lovi.
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Privacy Policy
What we collect, why, and how to reach us about it.
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Our story
Their world. A little lovelier.
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Frequently asked questions.

Orders and delivery
How do I track my order?
Every parcel travels with a carrier tracking number, which we email you when it ships. If you cannot find it, email hello@heylovi.com with your order number and we will send it again.
Can I cancel?
Free of charge within 24 hours of ordering, from Account → Orders. After that, write to us and we will do what we can.
Where is my order shipped from?
From our office in the USA. We pack every order ourselves and ship it with a carrier tracking number.
Payments and returns
Which cards do you take?
Visa and Mastercard, credit or debit. Card details are handled by Razorpay.
What if something arrives damaged or defective?
Send photographs to hello@heylovi.com within seven days of delivery and we will make it right with a full refund or a free replacement.
Can I return something I no longer want?
No. Once a pet product has been used by one animal it cannot safely go to another, so for hygiene and safety we accept returns only for items that arrive damaged, defective or not what you ordered.
Choosing a find
How do I choose the right size?
Start with your pet's interests and check the product's size, materials and care on its page. If you are unsure, ask us before ordering.
Is the play kit really free?
Yes. Download the two-page printable directly. No email address or account needed.
Still need help? We are here.
Ask a specialist
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We reply within 24 hours, any day.
hello@heylovi.com
Something arrived damaged?
Email us photographs and we will make it right →
Help & Support: Delivery, Returns, Payments | HeyLovi