If your dog is between sizes, choose the larger size.
Some dogs are larger/smaller than average for their breed, so please do measure your dog (Neck Girth, Chest Girth, Back Length.) and refer to the size chart to get the most accurate size.(Manual measurement, so please allow an error of 0.39 -1.18 .)
Many dog brands have different measurements for their sizes, so a SMALL from a different brand may not fit the same as our SMALL size.5. If you still don't know how to measure or choose the size, please feel free to E-mail us for help.
Yes. Every product is bought new in the USA from the brand or an established US retailer, and if one is ever found not to be genuine, we refund you in full.
DELIVERYHow long does delivery take?+−
3 to 4 days door to door for this item, including the time we take to place your order with the brand or retailer. Every parcel travels with a carrier tracking number.
PRICINGWhat does the price include?+−
Nothing is added at checkout: there is no shipping charge.
RETURNSWhat if it arrives damaged or defective?+−
We will make it right. Email photographs, or a short video of the fault, to hello@heylovi.com within 7 days of delivery and we refund the full amount or send a replacement at no cost. For the hygiene and safety of every pet, used items and change-of-mind returns cannot be accepted, so if you are unsure about size or materials, ask us before ordering.
FITIs it right for my pet?+−
Check the size, materials and care on this page against your pet's size and play style, introduce anything new gently, and stay close during play. Not sure? Write to hello@heylovi.com before you order and we will help.