Product Operation Detection Instructions: Product Operation Monitoring: You Only Need To Power On The Equipment, The Equipment Will Enter The Quality Inspection Mode By Itself, If There Is A Running Failure, The Equipment Will Prompt An Error. 2. Product Gravity Detection Instructions: When The Cat Litter Box Is In The Process Of Rotating, You Need To Add A Downward Pressure Directly Above The Drum, If The Drum Will Stop Immediately, And Rotate Immediately After You Stop Applying Pressure, This Means That The Gravity Induction Of The Cat Litter Box Is Normal. 3. When You Use The Mobile Phone App To Link The Device Successfully And Turn On The Infrared Induction In The App, When There Is A Foreign Object From The Vicinity Of The Litter Box, The Operating Litter Box Will Stop. This Indicates That The Infrared Induction Function Of The Litter Box Is Normal. 4.Product Model Description: For Cat Litter Boxes Sold After February 17, 2025, The Toilet Compartment Accessories Have Been Optimized, And Clips Are No Longer Used As Components To Fix Garbage Bags. Instead, A Wrapped Binding Method Is Used To Secure Garbage Bags. 5.Silicone Pad Description: Silicone Pads Have Better Non Stick Performance And Rebound Foot Feel. However, Due To Different Usage Habits Of Cats, The Silicone Pad May Experience Wear And Tear, And You May Need To Update It Every 8 Months. 6.Device Connection: This Product Supports Wifi Connection. If The Connection Is Interrupted, Please Restart The App Immediately. If You Still Cannot Connect, You Only Need To Reset The Device, Re Pair And Connect Immediately.
Yes. Every product is bought new in the USA from the brand or an established US retailer, and if one is ever found not to be genuine, we refund you in full.
DELIVERYHow long does delivery take?+−
3 to 4 days door to door for this item, including the time we take to place your order with the brand or retailer. Every parcel travels with a carrier tracking number.
PRICINGWhat does the price include?+−
Nothing is added at checkout: there is no shipping charge.
RETURNSWhat if it arrives damaged or defective?+−
We will make it right. Email photographs, or a short video of the fault, to hello@heylovi.com within 7 days of delivery and we refund the full amount or send a replacement at no cost. For the hygiene and safety of every pet, used items and change-of-mind returns cannot be accepted, so if you are unsure about size or materials, ask us before ordering.
FITIs it right for my pet?+−
Check the size, materials and care on this page against your pet's size and play style, introduce anything new gently, and stay close during play. Not sure? Write to hello@heylovi.com before you order and we will help.