Chest: measure the thickest part of the chest, add 0.8-1.2 inches will be better. (Usually behind the two legs)
Length: Make sure your dog stands properly, not sitting or lying. Measure along the dog's backbone from the base of the neck to front the base of the tail.
Neck: the girth of the neck, add 0.8-1.2 inches will be better.
Note: If your dog is a large chest, long hair, or at the high end of the size, you may order the next larger size to ensure a comfortable fit.
Washing: Both hand washing and machine are available. Machine wash gentle in cold water
Yes. Every product is bought new in the USA from the brand or an established US retailer, and if one is ever found not to be genuine, we refund you in full.
DELIVERYHow long does delivery take?+−
3 to 4 days door to door for this item, including the time we take to place your order with the brand or retailer. Every parcel travels with a carrier tracking number.
PRICINGWhat does the price include?+−
Nothing is added at checkout: there is no shipping charge.
RETURNSWhat if it arrives damaged or defective?+−
We will make it right. Email photographs, or a short video of the fault, to hello@heylovi.com within 7 days of delivery and we refund the full amount or send a replacement at no cost. For the hygiene and safety of every pet, used items and change-of-mind returns cannot be accepted, so if you are unsure about size or materials, ask us before ordering.
FITIs it right for my pet?+−
Check the size, materials and care on this page against your pet's size and play style, introduce anything new gently, and stay close during play. Not sure? Write to hello@heylovi.com before you order and we will help.