Package Contents: 8x Multi-layer Replacement Filter8x Pump Sponge1x Cleaning BrushSpecification: Product Dimensions: 7.6*2.4*2.2 inches / 195*62*57 mmNet Weight: Approx 2.82oz / 80gMaterial: Activated carbon, Ion exchange resin, non-woven fabricWhat should I pay attention to before using for the first time?
Soak the filter in a clean container for 5 mins before use.
Rinse the filter thoroughly for 30 seconds.
PETLIBRO Never Authorized any sellers to sell official genuine filters. For your pet's health and safety, Please search 'B0B7HXNJRP' to buy the true filters. How to use the cat fountain properly?1. For your pet’s health and a longer pump service life, we recommend changing the water thoroughly and cleaning the Water Tank, Tray, Foam Filter and Pump at least once a week.2. If you have multiple pets, it is recommended to clean the fountain and change the filter more often.
Yes. Every product is bought new in the USA from the brand or an established US retailer, and if one is ever found not to be genuine, we refund you in full.
DELIVERYHow long does delivery take?+−
3 to 4 days door to door for this item, including the time we take to place your order with the brand or retailer. Every parcel travels with a carrier tracking number.
PRICINGWhat does the price include?+−
Nothing is added at checkout: there is no shipping charge.
RETURNSWhat if it arrives damaged or defective?+−
We will make it right. Email photographs, or a short video of the fault, to hello@heylovi.com within 7 days of delivery and we refund the full amount or send a replacement at no cost. For the hygiene and safety of every pet, used items and change-of-mind returns cannot be accepted, so if you are unsure about size or materials, ask us before ordering.
FITIs it right for my pet?+−
Check the size, materials and care on this page against your pet's size and play style, introduce anything new gently, and stay close during play. Not sure? Write to hello@heylovi.com before you order and we will help.