Official Tomxcute Replacment Filters: We recommend you using the official tomxcute replacement filters to match your tomxcute cat fountain, and more importantly to better protect your pets drinking. Compatiable with Tomxcute BE-0004, PET-0004, PET-0007.
Three-Layer Filtration System: The filter features a 3-layer filtration composition of cotton layer, activated carbon, and non-woven fabric, which keeps debris from contaminating the water and filters out any pet hair or food particles.
Package Amount for 6 Months: We recommend you replacing the filters every 2 weeks, and meanwhile clean the fountain and the pump to extend service life. The 12+12 pack combination is for you can replace them regularly and enough for 6 months usage.
Warm Tips: Please soak the filter in clean water for 5 minutes and rinse it thoroughly under running water before use. If you encounter any problem during use, please feel free to contact us, we will reply to you within 24 hours and provide you with a satisfactory solution.
Yes. Every product is bought new in the USA from the brand or an established US retailer, and if one is ever found not to be genuine, we refund you in full.
DELIVERYHow long does delivery take?+−
3 to 4 days door to door for this item, including the time we take to place your order with the brand or retailer. Every parcel travels with a carrier tracking number.
PRICINGWhat does the price include?+−
Nothing is added at checkout: there is no shipping charge.
RETURNSWhat if it arrives damaged or defective?+−
We will make it right. Email photographs, or a short video of the fault, to hello@heylovi.com within 7 days of delivery and we refund the full amount or send a replacement at no cost. For the hygiene and safety of every pet, used items and change-of-mind returns cannot be accepted, so if you are unsure about size or materials, ask us before ordering.
FITIs it right for my pet?+−
Check the size, materials and care on this page against your pet's size and play style, introduce anything new gently, and stay close during play. Not sure? Write to hello@heylovi.com before you order and we will help.