If there is any flaw or damage about our items please be free to contact us. Please believe in the quality of our service and we will try our best to solve your problems!
Widely applicable: Size: 20*11cm/8in L* 4.3in W ladder length: 18cm/7in Suitable for small pets such as dwarf hamsters Syrian hamsters chipmunks squirrels gerbils chinchillas parrots birds and other small animals. Suitable for use in all kinds of cages.
Natural and Safe: It is made of natural and safe solid wood polished and smooth free of chemical smell bite-resistant and longer service life.
Multi-use Climbing Accessories: Both ends of the ladder can be connected with more pet
Yes. Every product is bought new in the USA from the brand or an established US retailer, and if one is ever found not to be genuine, we refund you in full.
DELIVERYHow long does delivery take?+−
3 to 4 days door to door for this item, including the time we take to place your order with the brand or retailer. Every parcel travels with a carrier tracking number.
PRICINGWhat does the price include?+−
Nothing is added at checkout: there is no shipping charge.
RETURNSWhat if it arrives damaged or defective?+−
We will make it right. Email photographs, or a short video of the fault, to hello@heylovi.com within 7 days of delivery and we refund the full amount or send a replacement at no cost. For the hygiene and safety of every pet, used items and change-of-mind returns cannot be accepted, so if you are unsure about size or materials, ask us before ordering.
FITIs it right for my pet?+−
Check the size, materials and care on this page against your pet's size and play style, introduce anything new gently, and stay close during play. Not sure? Write to hello@heylovi.com before you order and we will help.