Please read and follow the instructions in this manual. It is important to wear the collar correctly. When pets wear collars that are too or too tight, they can cause skin damage. Wearing too or too tight may cause stress and cause skin damage. This is often mistaken for burns. 2. Don't tie the device tightly around the dog's neck.
Do not leave the device on the dog for more than 12 hours.
Change the collar on the pet's neck every 1 or 2 hours.
Adjust the vibration of 8 gears (0~7) to 0 to turn off this function. The sensitivity is 7 gears (1~7). 6. It is recommended that you use the impact function from the weakest level.
Yes. Every product is bought new in the USA from the brand or an established US retailer, and if one is ever found not to be genuine, we refund you in full.
DELIVERYHow long does delivery take?+−
3 to 4 days door to door for this item, including the time we take to place your order with the brand or retailer. Every parcel travels with a carrier tracking number.
PRICINGWhat does the price include?+−
Nothing is added at checkout: there is no shipping charge.
RETURNSWhat if it arrives damaged or defective?+−
We will make it right. Email photographs, or a short video of the fault, to hello@heylovi.com within 7 days of delivery and we refund the full amount or send a replacement at no cost. For the hygiene and safety of every pet, used items and change-of-mind returns cannot be accepted, so if you are unsure about size or materials, ask us before ordering.
FITIs it right for my pet?+−
Check the size, materials and care on this page against your pet's size and play style, introduce anything new gently, and stay close during play. Not sure? Write to hello@heylovi.com before you order and we will help.