Directions for use When applying the product, we recommend following these steps:
It can be used both wet and dry. When wet, it should be used on a clean coat after bathing the dog. Apply to a dry coat whilst brushing out the matt.
Spray Matt-X on matted or knotted hair, at a distance. The larger the matt, more product should be applied.
Wait 10 to 30 seconds for product to soften up the matt Use on dry coat If we do not have time or possibility to bathe our pet, Matt-X can be used on a dry coat, before brushing. Spray it just on the matted areas, wait 10-30 seconds and start brushing first in favor of the hair and then in all directions. As the matt opens up, if needed, we can apply more Matt-X to speed up the work.
Yes. Every product is bought new in the USA from the brand or an established US retailer, and if one is ever found not to be genuine, we refund you in full.
DELIVERYHow long does delivery take?+−
3 to 4 days door to door for this item, including the time we take to place your order with the brand or retailer. Every parcel travels with a carrier tracking number.
PRICINGWhat does the price include?+−
Nothing is added at checkout: there is no shipping charge.
RETURNSWhat if it arrives damaged or defective?+−
We will make it right. Email photographs, or a short video of the fault, to hello@heylovi.com within 7 days of delivery and we refund the full amount or send a replacement at no cost. For the hygiene and safety of every pet, used items and change-of-mind returns cannot be accepted, so if you are unsure about size or materials, ask us before ordering.
FITIs it right for my pet?+−
Check the size, materials and care on this page against your pet's size and play style, introduce anything new gently, and stay close during play. Not sure? Write to hello@heylovi.com before you order and we will help.